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Terms And Conditions

Last Updated 12 January 2026

Welcome to puripangan.co.id (the “Website“). This Website is operated by PT Puri Pangan Utama (“Puri Pangan“, “PPU“, “we“, “us“, or “our“).
By accessing or using this Website, you agree to be bound by these Terms & Conditions. Any use of the above terminology or other
words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable
and therefore as referring to the same. If you do not agree to the terms and conditions of use of
this Website (as described below), do not use this Website.

1. DEFINITIONS

    • User: Any individual accessing or using the Website.

    • Products: Goods or services offered on the Website.

2. ACCEPTANCE OF TERMS

By using this Website, you confirm that:

      • You have read, understood, and agreed to these Term & Conditions.

      • You will use the Website only for lawful purposes in accordance with applicable laws.

    3. USE OF PURI PANGAN SERVICES

    By purchasing products through the Puri Pangan contact form or WhatsApp, you acknowledge and agree that, to the extent permitted by applicable laws, we may access, retain, and/or disclose your account information, communications sent to or received from you, and any information related to your use of our services.

    We shall not be held liable for any loss, damage, or inconvenience suffered by any party in
    the event that we are unable to fulfil an order, regardless of the reason.

    4. PRODUCT INFORMATIONS

    Whilst every effort is made to fulfil orders in terms of size, weight, colour and/or description through our Website, errors may occur and we do not guarantee that the size, weight, colour, product description and/or promotional information provided on our Website will be accurate, current, updated, or complete. Without limiting the generality of the foregoing, you acknowledge and agree that:

        • Product pictures on Puri Pangan Website are provided to help you recognise the products, but due to packaging redesign and improvements, these may not reflect exactly the product you receive;

        • Not all products, in particular fresh produce, weighted items and F&B items, will correspond exactly to the photographs and description on Puri Pangan Website;

        • Puri Pangan Utama takes great care to accurately display the colours of our products that appear on Our Website. However, as the actual colours you see will depend on your monitor (among other factors), we cannot guarantee that your monitor’s display of any colour will be a true reflection of the actual colours of the products.

      5. SHIPPING & DELIVERY

      Puri Pangan will provide delivery service through Bali, Indonesia, on any orders placed via contact us form in Our Website or through our Whatsapp. Delivery timelines are estimates and may vary depending on location and delivery schedule.

      6. PRIVACY & DATA PROTECTION

        1. Personal data is collected and processed in accordance with our Privacy Policy.

        2. While we take reasonable measures to protect user data, we cannot guarantee absolute security.

      7. INTELLECTUAL PROPERTY

      All website content, including text, logos, and design elements, is owned by or licensed to Puri Pangan and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

      Some images or media on this website are provided by partners, suppliers, or third parties and remain the property of their respective owners. Such content is used with permission, and or for informational and promotional purposes only.

      If you believe any content infringes your intellectual property rights, please contact us. Verified claims will be addressed promptly, including removal or proper attribution where necessary.

      8. LIMITATION OF LIABILITY

      Puri Pangan shall not be liable for any indirect, incidental, or consequential damages arising from Website use. The Website and Products are provided “as is” without warranties of any kind. We do not guarantee uninterrupted or error-free Website operation.

      9. MODIFICATION TO TERMS

      We reserve the right to modify these Terms & Conditions at any time. Updates will be effective upon publication on the Website. Continued use constitutes acceptance of the revised Terms.

      10. GOVERNING LAW

      These Terms & Conditions are governed by the laws of the Republic of Indonesia. Any disputes shall be resolved through mutual discussion or legal proceedings in the appropriate jurisdiction.

      11. CONTACT INFORMATION

      For inquiries or complaints, please contact:

        • Address: Jl. By Pass Ngurah Rai 555X, Pesanggaran, Pedungan, Denpasar Selatan, Bali, Indonesia 80222
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